Privacy Policy

COMPANION BITES, LLC PRIVACY POLICY

Last updated: February 23, 2026

The defined terms as set forth in the Companion Bites Terms of Service are incorporated herein. Companion Bites, LLC operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Companion Bites is powered by Shopify, which enables us to provide the Services to you. The Privacy Policy describes how Companion Bites, LLC and any affiliated entities (collectively, “Companion Bites” “we” and “us”) may collect, use, and disclose your Personal Information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your Personal Information.

This Privacy Policy applies when you visit or use our websites where this policy is linked or posted (“Sites”), contact our customer service team, engage with us on social media, communicate with us, apply to work for us, purchase our products or services, or otherwise interact with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy. By using and accessing any of the Services, you are further providing express consent to the collection of information as described in this policy, including the use of cookies, artificial intelligence, and/or similar technologies.

Personal Information We Collect or Process

“Personal Information” refers to information that identifies or can reasonably be linked to you or another person. It includes information that may be used to identify you, personally. Personal Information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of Personal Information, including inferences drawn from this Personal Information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details and Identifiers including your name, postal address, billing address, shipping address, phone number, email address, business contact information, online identifiers (Facebook ID, Google ID, LinkedIn ID, Twitter ID, etc.), account name, and username or email address, combined with password or security question and answer. We may also collect information about your pet, such as your pet’s name, medical information, and preferences.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details. We do not store, process, or transmit full credit card or financial details on our servers.
• Audio/Visual Data including audio, electronic, photographic, visual or similar data including photographs, audio messages, and text messages.
• Professional, Employment, and Education information which may be obtained if you apply to work with us. Such information may include education history, employment history, resume, and other job application details.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Internet or Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
• Geolocation Data including the general region or area from which you access our Site and Services and your precise geolocation when you request a delivery.
• Characteristics of Protected Classifications may be collected - including your racial or ethnic origin, ancestry, sexual orientation, gender identity, pregnancy status, disability, political opinions, religious or philosophical beliefs, trade-union membership, physical or mental health, or military status.

Personal Information Sources

We may collect Personal Information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your Personal Information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies, artificial intelligence, and/or similar technologies. We may also do this in emails that we send to you;
• From our service providers including when we engage them to enable certain technology and when they collect or process your Personal Information on our behalf;
• From our partners or other third parties. We may collect Personal Information from third parties, including vendors and service providers. By using the Sites and Services, User Data may be collected and transmitted to third parties for analytics and other research. These third parties may combine the information we provide with information the third party has collected from other sources about you.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use Personal Information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your Personal Information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your Personal Information to better tailor and improve the Services.
• Marketing and Advertising. We use your Personal Information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your Personal Information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your Personal Information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Recruiting and Hiring. We may use your Personal Information to make an informed decision on recruitment and assess suitability for a particular role, communicate about your application, and to respond to inquiries.
• Maintenance and Improvement. We may use your Personal Information to improve the website and our Services, provide and maintain functionality on our Sites and systems, and help us diagnose technical and service problems and administer our Sites and systems.
• Legal Reasons. We use your Personal Information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Information

We reserve the right, in certain circumstances, to access, use, preserve, transfer or disclose, at any time without notice to you, any information (including Personal Information to third parties for legitimate purposes subject to this Privacy Policy). Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
• Comply with any applicable law, regulation, subpoena or legal process, or respond to any governmental requests and cooperate with law enforcement, if we believe such action is required or permitted by law;
• Enforce our Terms of Service, including investigating any potential violations.
• Protect the safety, integrity, rights or security of our users, the website or equipment, or any third party.
• Detect, prevent or otherwise address fraud, security or technical issues related to the website or our business affiliates.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes Personal Information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of Personal Information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your Personal Information, including for responding to your requests to exercise your rights over use of your Personal Information for these purposes. To learn more about how Shopify uses your Personal Information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your Personal Information here Shopify Privacy Portal Link.

Security and Retention of Your Information

We use reasonable security measures required by law. We take precautions – including administrative, technical, and physical measures – to safeguard your Personal Information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration and destruction. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We retain your Personal Information for as long as needed to fulfill the business purpose(s) for which we collected it. We also take into consideration the amount, nature, and sensitivity of the data when determining its retention period. When data is no longer required, it will be securely deleted or anonymized.

Children Under Age of 16

The Services are not intended to be used by children under the age of 16 years, and we do not knowingly collect or maintain any Personal Information about individuals under the age of 16 years in your jurisdiction. If we become aware that we have collected information from and/or about an individual under the age of 16 years, we will immediately delete such information. If you are the parent or guardian of a person under the age of 16 years who has provided us with their Personal Information, you may contact us using the contact details set out below to request that it be deleted.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Complaints

If you have complaints about how we process your Personal Information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

United States Regional Privacy Notice

This United States Regional Privacy Notice ("US Notice") supplements our Privacy Policy and all supplemental privacy policies on www.shopify.com (together, the "Shopify Privacy Policies"). This US Notice is for individuals residing in certain US states, including California, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Texas, Utah, or Virginia. This US Notice is designed to help you better understand how we collect, use, and disclose your personal information and, depending on how you use Shopify and where you reside, how to exercise available rights under various applicable privacy laws in the US, such as the California Consumer Privacy Act, the Colorado Privacy Act, the Connecticut Act Concerning Personal Data Privacy and Online Monitoring, the Utah Consumer Privacy Act, and the Virginia Consumer Data Protection Act (collectively, the "US Privacy Laws").

Depending on where you live, you may have some or all of the rights listed below in relation to your Personal Information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to Personal Information that we hold about you.
• Right to Delete. You may have a right to request that we delete Personal Information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate Personal Information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the Personal Information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your Personal Information or to opt out of the processing of your Personal Information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your Personal Information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Non-U.S. Residents

Companion Bites is based in the United States and the Sites and Services are intended for use in the United States only. If a user visits this website from another country, please note that (1) any information provided to us or that we automatically collect will be transferred to the United States and your Personal Information may be stored and processed outside the country you live in; and (2) that by using this site or submitting information, you are explicitly authorizing such transfer, storage, and processing in accordance with this Privacy Policy. U.S. law, and, as applicable, the General Data Protection Regulations of the European Union and the equivalent rules of the United Kingdom and Switzerland, as applicable, govern the information collected. By using the Sites and Services and consenting to the collection of your personal data, you agree to the processing and transfer of information in and to the U.S. and other countries for the purposes stated in the Terms of Service and Privacy Policy.

Questions or Complaints. If you are based in the UK and would like more information on your rights as a data subject, or want to lodge a complaint with the Information Commissioner’s Office, please visit https://ico.org.uk/. If you are in the EU, you can find your local data protection authority here. If you are in Switzerland, please visit Ein Fehler ist aufgetreten.

Voice Calls, Texts, and SMS Consent

By providing your phone number and opting in, you consent to receive voice, text, and SMS messages from us. Frequency will vary. You may withdraw consent at any time by replying "STOP" to any message. Data rates may apply.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

To contact Companion Bites regarding privacy concerns, please contact us by email at hello@companionbites.com.